Privacy Policy

1. Information We Collect

• Information You Provide Directly: When you request a free roof inspection, submit a quote form, or contact us through the Site, we collect the personal details you submit, including your full name, telephone number, email address, property physical address, ZIP code, and project specifications.
• Information Collected Automatically: When you browse our Site, our web servers and analytics tools automatically collect standard device information, including your IP address, browser type, operating system, referring URL, pages visited, time spent, and general geographic location. This data is collected through cookies and secure web logging.

2. How We Use Your Information

We process your information exclusively for legitimate business purposes, including:

• Responding promptly to your service inquiries, inspection requests, and roof estimates.
• Scheduling, dispatching, and following up on residential and commercial roofing, gutter, and siding projects.
• Communicating with you via phone call, email, or SMS text message regarding your project status (see detailed SMS section below).
• Maintaining, optimizing, and enhancing the security of our website.
• Meeting legal, insurance, and regulatory obligations within the State of Nebraska and Iowa.

3. SMS / Mobile Messaging Privacy Policy (Strict Carrier Compliance)

We take your mobile privacy very seriously and adhere strictly to carrier regulations (including A2P 10DLC guidelines):

• Express Opt-In Consent: We only send SMS text messages to individuals who have expressly provided their telephone number and consented to receive communications from JB Roofing regarding roof inspections, quotes, and project updates.
• Zero Third-Party Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging opt-in data and consent will not be shared with any third parties under any circumstances.
• Opt-Out (STOP): You can opt out of receiving text messages at any time. Simply reply “STOP” to any text message from us. Upon receiving your STOP request, we will send an immediate confirmation message and cease all text messaging.
• Customer Support (HELP): If you require assistance or experience issues with our messaging service, reply with the keyword “HELP” or contact our office directly at info@jbroofing.co or (402) 939-6921.
• Carrier Liability & Rates: Mobile carriers are not liable for delayed or undelivered messages. Standard message and data rates may apply. Message frequency varies based on project progress.
• Terms of Service Link: For full details on our messaging program, please review our Terms of Service: https://jbroofing.co/terms-of-service/.

4. How We Protect & Share Information

We never sell, rent, or trade your personal information to third parties. We share data only in the following limited circumstances:

• Trusted Service Providers: We work with technical service partners who assist us in operating our business (such as web hosting, Google Analytics, and client communication platforms). These partners are bound by strict confidentiality agreements and may use your data solely to deliver contracted services to JB Roofing.
• Legal Compliance: We may disclose personal data if required to do so by law, subpoena, or government authority, or when necessary to protect the rights, property, or safety of JB Roofing, our clients, or the public.

5. Cookies & Tracking Technologies

Our website utilizes standard cookies and diagnostic scripts to analyze site traffic, personalize content, and understand user behavior. You can manage or disable cookies at any time through your internet browser settings. Please note that disabling essential cookies may impact certain interactive features of the Site (such as appointment booking forms).

6. Data Retention & Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, manage our warranty records, or comply with legal retention requirements. We employ industry-standard administrative, technical, and physical security measures to protect your data against unauthorized access, loss, or alteration.

7. Your Privacy Rights & Choices

You have the right to:

• Request access to the personal data we hold about you.
• Request corrections to inaccurate or outdated contact information.
• Request the deletion of your personal data from our active marketing systems.
• Withdraw consent for email or SMS marketing at any time.

To exercise any of these rights, please email us at info@jbroofing.co or call (402) 939-6921.

8. Children’s Online Privacy Protection

Our Site is intended solely for adult property owners and commercial clients. We do not knowingly solicit or collect personal information from individuals under the age of 13. If you believe a minor has submitted personal information to our Site, please notify us immediately and we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or carrier compliance updates. The revised date at the top of this page indicates when the latest modifications took effect. Continued use of our Site following any updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

• Company: JB Roofing
• Office Address: 4669 L St, Omaha, NE 68117
• Office Phone: (402) 939-6921
• Email: info@jbroofing.co
• Website: https://jbroofing.co